Refund Policy

Effective Date: 30 July 2026

Overview

This policy explains when you can cancel an order or request a refund for our software licenses.

7-Day Order Cancellation Period

You are entitled to cancel your order within 7 days of purchase, for any reason.

This applies to first-time purchases.

After 7 Days

After the 7-day period:

• Orders are considered final
• Refunds or cancellations are generally not available

Exceptions may be made in limited cases, such as:

• Duplicate charges
• Unauthorized transactions
• Technical issues we are unable to resolve

How to Request a Cancellation or Refund

To cancel an order or request a refund, contact us at:

Email: contact@spearling.io

Please include:

• The email associated with your account
• Proof of purchase or transaction ID

Payment Processing

Payments are handled by third-party providers. If your cancellation or refund is approved:

• The amount will be returned to your original payment method
• Processing times depend on your payment provider

Chargebacks

Please contact us before initiating a chargeback. We may suspend accounts associated with unresolved chargebacks.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Changes to This Policy

We may update this policy from time to time. Updates will be posted with a new effective date.

Contact

Email: contact@spearling.io